Master the art of online moderation with our in-depth masterclass. Learn best practices and understand the psychology of trolls with an instructor who has dealt with some of the nastiest comments sections in the country. Working with your classmates, you will engage in practical workshops that will help you handle any social media comment with confidence and professionalism.
Course Description:
This comprehensive three-module masterclass is crafted to empower participants with the skills they need to navigate online moderation. Throughout the course, you will explore the intricate world of moderating online discussions, gaining insights into effective strategies for fostering healthy online environments. You will have the opportunity to explore leading practices, dissect the psychology of online trolls to better understand their behaviour, and engage in workshops that will hone your moderation skills. By the conclusion of this enriching program, you will not only be equipped to skilfully manage online communities but also be adept at fostering meaningful interactions and cultivating vibrant digital spaces.
Delivered by a social media professional who has seen the worst of the worst, this session is accompanied by advice tailored to your specific online environment.
What to Expect:
- Three detailed modules focusing on key aspects of moderation
- Practical exercises and real-world examples
- Interactive simulations for hands-on learning
- Insights into the psychology of online behaviour
Who Should Attend:
Social media managers, community managers, customer service representatives, and PR and communication professionals.
Course Outline:
Module 1: Best Practices in Online Moderation
- Principles of Effective Moderation
- Setting and Enforcing Community Guidelines
- Tools and Technologies for Moderation
- Case Studies of Successful Moderation Strategies
Module 2: The Psychology of Trolls
- Understanding Troll Behaviour
- Motivations Behind Trolling
- Strategies to Mitigate Troll Impact
- Psychological Techniques for De-escalation
Module 3: Practical Simulation
- Simulated Moderation Scenarios
- Role-Playing Exercises
- Real-Time Problem Solving
- Feedback and Improvement Strategies
